Transform Your Agency Through Aligned Leadership & Staff Training True organizational transformation happens when leadership and staff unite around shared goals. Our comprehensive training program delivers targeted education at every level to improve your HHCAHPS ratings and create lasting change. Leadership Excellence Track Three strategic 60-minute webinars (live and recorded) Webinars presented by Melinda Gaboury, COS-C Seven focused 20-minute on-demand modules Practical training led by Jennifer Osburn, RN, HCS-D, COS-C